Agentforce gives your teams autonomous agents with access to your most sensitive customer data. Obsidian makes sure that access stays controlled.
Agentforce gives sales, service, and ops teams autonomous agents that act on live CRM data, purpose-built for Salesforce environments, not bolted on from outside.
Orchestrate multi-step tasks like lead routing, case escalation, opportunity updates, and contract renewals — powered by agents that act directly on your Salesforce data.
Use Agentforce to automate follow-ups, surface next best actions, and handle routine service requests, so sales and service teams spend less time on manual work and more time closing.
Give sales, service, and ops teams autonomous AI agents that interact directly with customers and act on live CRM data, all within their existing Salesforce environment, without requiring engineering resources or custom development.
Unmonitored Agentforce agents silently spread risk across every Salesforce object they access and every external system they connect to.
Agentforce agents inherit user permissions across Salesforce, often gaining access to sensitive customer records, financial data, and pipeline information far beyond what the task requires.
Agents can operate with greater rights than the users who built them, accessing and acting on Salesforce data they were never explicitly authorized to touch.
Sales and service teams can build and deploy Agentforce agents without security review, leaving unknown agents operating across your CRM environment without guardrails.
Over-permissioned or misconfigured Agentforce agents can exfiltrate customer data across connected applications faster than traditional security tools can detect.
Agentforce gives your teams powerful CRM automation, but visibility into what those agents access, invoke, and expose across your Salesforce environment is left entirely to you.
No single view of which agents, MCP servers, and models are running across your tenants.
Native logs weren't built to capture risky tool calls and cross-service actions, especially from agents running outside Agentforce on platforms like Claude.
Agent permissions are scattered across every app they touch. Without a unified view, you can't know your true exposure until something goes wrong.
Agents act on behalf of users but aren't always bound by the same limits. Without a full identity graph, you won't know when an agent quietly exceeds the access its user was granted.
Map, monitor, and manage your agents with a single governance layer.
